Terms of Service

Last updated 1 August 2026 · Operated by DreamX Holding, Sri Lanka

1. Who these terms apply to

These terms govern use of the DreamX Holding platform at dreamxholding.com ("DreamX", "we", "us"). They apply to everyone who holds an account on the platform ("you"). By creating or using an account you accept these terms.

2. Accounts and eligibility

• You must be at least 18 years old and legally able to trade in Sri Lanka.
• Registrations are reviewed before approval. We may decline a registration or request further verification at our discretion.
• You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorised access.
• Accounts are personal to the holder and may not be shared, sold or transferred.

3. How the platform works

DreamX provides the software and the operational services that let an account holder manage customer orders — recording orders, confirming them with the customer, arranging delivery and keeping the associated records.

DreamX operates the platform and its delivery services. Except where we supply an item ourselves, the contract for the goods is between the party supplying them and the customer.

4. Connecting advertising accounts

Sellers may optionally connect advertising accounts they own — for example a Facebook Page or a TikTok advertiser account — so that enquiries from their own lead-generation forms are created as orders automatically.

• You may only connect accounts you own or are authorised to administer.
• Connection always requires you to complete the relevant platform's own authorisation flow. We never connect an account on your behalf without that consent.
• We receive only the information the customer submitted on your form, plus the campaign and advertisement names, and use it solely to create and fulfil orders for you.
• Data received through your connection is visible only to your account.
• You may disconnect at any time from your dashboard, after which we stop receiving data from that account.
• You remain responsible for complying with the advertising policies of the platform you advertise on, and for the accuracy of your advertisements.

DreamX Holding is an independent company and is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. or TikTok / ByteDance Ltd.

5. Products, pricing and payments

• You are responsible for the accuracy, legality, quality and safety of anything you list or sell through the platform, and for being able to supply it.
• Any charges that apply to your account are shown to you inside the platform before you proceed. Commercial terms are agreed with each account holder individually and are not published here.
• Amounts due to you are made available in your account once the relevant order has been completed, and are paid out according to the process shown in the platform.
• We may withhold or reverse an amount where an order is fraudulent, reversed, or made in breach of these terms.

6. Delivery and returns

• Delivery is carried out by our own personnel or by courier partners. Delivery timelines are estimates, not guarantees.
• Where payment is collected on delivery, it is handled and reconciled through the platform, and anyone collecting it must account for it as instructed.
• Returned or undelivered items are recorded against the order, and the amounts relating to that order are adjusted accordingly in your account.

7. Acceptable use

You must not use the platform to:

• List, promote or sell items that are illegal, counterfeit, unsafe, or restricted in Sri Lanka, or that infringe another party's rights.
• Make false or misleading claims to customers about a product, price or delivery time.
• Upload customer data you did not lawfully obtain, or contact customers for purposes unrelated to the order they requested.
• Attempt to access another account's data, interfere with the service, probe its security, or automate access without our written permission.
• Present yourself as an employee or official representative of DreamX, Meta or TikTok when you are not.

8. Data protection

Our handling of personal data — including customer contact details, seller account information and data received through connected advertising accounts — is described in our Privacy Policy, which forms part of these terms.

Where you upload or receive customer data through the platform, you are responsible for having a lawful basis to collect it and for using it only to fulfil that customer's order.

9. Availability and support

We aim to keep the platform available continuously but do not guarantee uninterrupted service. Maintenance, third-party outages and events beyond our control may cause temporary interruption. Support enquiries can be sent to the contact address below and are answered during business hours in Sri Lanka.

10. Suspension and termination

We may suspend or close an account that breaches these terms, that is used fraudulently, or where required by law or by a platform we integrate with. You may close your account at any time by contacting us; outstanding settled balances remain payable to you, and outstanding obligations remain due from you.

11. Liability

To the fullest extent permitted by law, DreamX is not liable for indirect or consequential loss, loss of profit or loss of anticipated earnings. Nothing in these terms limits liability that cannot be limited by law. Our total liability in connection with the service is limited to the fees we received from you in the three months preceding the event giving rise to the claim.

12. Changes to these terms

We may update these terms as the service develops. Material changes will be notified in the platform or by email to the address on your account. Continuing to use the service after a change takes effect means you accept the updated terms.

13. Contact

DreamX Holding
colombo 5
Email: info@dreamxholding.com
Phone: 0719383321

These terms are governed by the laws of Sri Lanka.